Terms & Conditions
1. Who we are
1.1 These Terms & Conditions ("Terms") apply to airport transfer services booked through the GBS Istanbul 2026 booking page at terraturkeyrsvp.com/GBS2026 (the "Booking Page").
1.2 The services are provided by TERRATURKEY TURİZM ANONİM ŞİRKETİ, a company registered in Türkiye at Fulya Mah. Sakız Ağacı Sk. Perk Apartmanı No: 16 İç Kapı No: 3 Şişli, İstanbul, Türkiye, MERSİS no. 0840083518600001, tax office and number Mecidiyeköy V.D. / 8400835186, registered as a group A travel agency with licence no. 18622 and TÜRSAB membership no. 18622, registered with ETBİS ("Terra Turkey", "we", "us").
1.3 You can contact us at concierge@terraturkeydmc.com or +90 540 002 5903.
2. What we provide
2.1 We provide private ground transfers between Istanbul Airport (IST) or Sabiha Gökçen Airport (SAW) and the hotel you select, in the vehicle class you book. Your driver will be waiting for you at the designated pick-up point holding a GBS Istanbul sign (see clause 9 for full details).
2.2 IGA Meet & Greet ("VIP Meet & Greet") is a separate, optional service available at Istanbul Airport (IST) only. A dedicated, English-speaking VIP host meets you personally after you disembark — at the aircraft door or jet bridge where operationally possible — and stays with you through passport control and baggage claim, using priority / fast-track lanes wherever available. Your host then walks you directly to your driver, so there is no need to search for anyone yourself. This service is booked and charged per passenger, in addition to your transfer, and is not included in the standard transfer price.
2.3 We do not sell flights, accommodation, tours or travel insurance through the Booking Page, and a transfer booked under these Terms is not part of a package holiday.
3. How your booking is made
3.1 You make an offer to book when you complete the booking form, confirm that you have read the pre-contractual information and these Terms, and proceed to payment. The button you use to complete your booking is marked as creating an obligation to pay.
3.2 A contract between you and us is formed only when we send you a booking confirmation by email. If we cannot accept your booking, we will tell you promptly and refund any amount paid in full.
3.3 Please check your confirmation carefully as soon as you receive it and tell us immediately if any detail is wrong. We are not responsible for a transfer that fails because the flight number, date, time or address you gave us was incorrect.
3.4 We will keep a record of your booking and these Terms and will send you a copy with your confirmation, so that you have them in durable form.
4. Prices, payment and card security
4.1 Prices are shown on the Booking Page in euro (EUR) and include VAT and all compulsory charges. Parking, airport access fees and tolls on the standard route are included. Optional extras and the charges described in clauses 8 and 9 are not included.
4.2 Full payment is required at the time of booking. Your booking is confirmed only once payment has been received.
4.3 Payments are processed by Yapı Kredi over an encrypted connection using industry-standard TLS. Card details are entered on the payment provider's PCI-DSS compliant page and are never received or stored by us.
4.4 If you need an invoice, please give your billing details in the invoice fields on the Booking Page before payment.
4.5 Any charges applied by your own bank, including foreign exchange and international transaction fees, are your responsibility and are not refundable by us.
4.6 How the payment step works. After you complete the booking form you are taken to our secure payment page, which is protected by an SSL/TLS certificate. Once you enter your card details the payment is processed automatically and you receive a confirmation notification by e-mail.
4.7 We do not store or retain any credit card information. Card data is entered directly on the payment provider's page, is not passed through our systems, and is not shared with any outside party or used for any other purpose. How we handle the personal data we do receive is explained in the Data Protection Notice.
4.8 Records of payment received are securely retained by our accounting department for ten years, as required by Article 82 of the Turkish Commercial Code (Law no. 6102) and the tax legislation to which we are subject.
4.9 We accept Visa and Mastercard. Payments are taken in a single instalment unless otherwise agreed in writing.
5. Right of withdrawal
5.1 The services we provide are transport services to be performed on a date specified by you. Under Article 15/1(g) of the Turkish Regulation on Distance Contracts, the statutory fourteen-day right of withdrawal does not apply to such services.
5.2 Your booking may instead be cancelled or changed on the terms set out in clauses 6 and 7.
6. Changes you make
6.1 You may ask to change your booking by emailing concierge@terraturkeydmc.com. Changes take effect only when we confirm them in writing.
6.2 Changes requested more than twenty-four hours before the scheduled pick-up time are free of charge, subject to availability.
6.3 Changes requested within twenty-four hours of the scheduled pick-up time are treated as a cancellation under clause 7 and a new booking, unless we are able to accommodate the change and confirm otherwise.
6.4 If you change to a higher vehicle class or add passengers or stops, you will be charged the difference in price before the transfer takes place.
7. Cancellation and refunds
7.1 You may cancel by emailing concierge@terraturkeydmc.com. A cancellation takes effect when we receive it. Times below are calculated against the scheduled pick-up time in Istanbul local time.
| Cancellation received | Charge | Refund |
|---|---|---|
| More than 48 hours before pick-up | None | 100% of the amount paid |
| 48 to 24 hours before pick-up | 50% of the transfer price | 50% of the amount paid |
| Less than 24 hours before pick-up, or no-show | 100% of the transfer price | None |
| Flight cancelled or diverted, or delayed beyond the same calendar day; or a Force Majeure Event under clause 17 | None | 100% refund, or rebooking at no extra cost, at your choice |
7.2 A "no-show" means that you do not arrive at the agreed pick-up point within the waiting period set out in clause 8 and do not contact us on the emergency number.
7.3 Where a refund is due, we will make it to the card used for the original payment within fourteen days of the cancellation.
8. Waiting times and additional charges
8.1 For arrival transfers, we monitor your flight and adjust the pick-up time to the actual landing time at no extra cost. Our driver will wait for up to ninety minutes from the actual landing time free of charge.
8.2 For departure transfers and any other pick-up point, the driver will wait for up to fifteen minutes from the agreed pick-up time free of charge.
8.3 After the free waiting period, waiting is charged at 25% per thirty minutes or part of it. We will always try to contact you before any waiting charge starts to run, and no waiting charge will be applied without prior notice to you.
8.4 Additional stops requested on the day, changes of route and journeys outside the standard route are charged at 50%. Any such charge will be told to you before it is incurred.
9. Meeting points
9.1 At Istanbul Airport (IST), our representative will meet you outside the terminal at Exit Gate 9, holding a GBS Istanbul sign. At Sabiha Gökçen Airport (SAW), our representative will meet you outside the terminal in front of the parking area, holding a GBS Istanbul sign.
9.2 If you cannot find our representative, please stay at the meeting point, do not leave the terminal, and call +90 540 002 5903 (also available on WhatsApp). Sharing your location or a photograph of where you are standing helps us reach you faster.
9.3 For departure transfers we schedule pick-up three and a half hours before your flight, and confirm the exact time by email the day before. This is our recommendation based on typical traffic conditions. If you ask for a later pick-up, we will arrange it, but we are not responsible for a flight missed as a result.
10. Vehicles, passengers and luggage
10.1 Vehicles are allocated by class, not by registration or model, and we may substitute a vehicle of the same or a higher class.
10.2 The maximum number of passengers and items of luggage for each vehicle class is shown on the Booking Page. Please book a class that fits your party and its luggage. If your party or luggage exceeds the capacity you booked, we will try to provide an additional or larger vehicle, which will be charged at the applicable rate; if none is available, we may be unable to carry the excess.
10.3 Please do not leave valuables, documents or electronic devices in the vehicle. We are not liable for items left behind.
11. Children
11.1 Turkish traffic legislation requires an appropriate child restraint system for children below the applicable age and height limits. If you are travelling with children, please tell us the number and age of the children when you book and request child seats.
11.2 We provide child seats free of charge where they are requested at the time of booking. We cannot guarantee availability for requests made later, and our driver may decline to carry a child for whom a required restraint is not available.
11.3 Children must be accompanied by a parent, guardian or other responsible adult throughout the transfer. We do not carry unaccompanied minors.
12. Accessibility and special requirements
12.1 Please tell us when you book if any passenger uses a wheelchair or mobility aid, or has any other requirement affecting the vehicle or the journey, so that we can arrange a suitable vehicle. We will do our best to meet requests made later but cannot guarantee them.
12.2 Any health information you give us is used only to arrange your transfer safely, and only with your explicit consent, as explained in the Data Protection Notice.
13. Bookings that include other passengers
13.1 If you make a booking for or including other passengers, you confirm that you are authorised to do so on their behalf, to accept these Terms for them, and to give us their personal data, and that you have told them about the processing described in our Data Protection Notice.
13.2 The person who makes the booking is responsible for payment and is our point of contact for the whole booking.
14. Conduct during the transfer
14.1 Seat belts must be worn by all passengers at all times. Smoking, including electronic cigarettes, and the consumption of alcohol are not permitted in our vehicles.
14.2 Our driver may refuse to begin or may end a journey if a passenger's behaviour puts the safety of the vehicle or any person at risk, or is unlawful. In that case no refund is due.
14.3 You are responsible for the cost of repairing damage, and for reasonable cleaning costs, caused by a passenger in your party beyond normal use.
15. Vehicles, licences and insurance
15.1 All transfers are carried out by us or by licensed carriers holding the authorisation certificates required under Turkish road transport legislation, using vehicles covered by compulsory motor liability insurance and compulsory passenger personal accident insurance.
15.2 We recommend that you hold your own travel and medical insurance covering your trip. We are not responsible for losses that would ordinarily be covered by such insurance.
16. Our liability
16.1 We are responsible for providing the transfer services you have booked with reasonable care and skill, and we remain responsible to you where those services are carried out by a supplier on our behalf.
16.2 Subject to clause 16.4, our total liability in connection with a booking is limited to the total amount you paid for that booking.
16.3 Subject to clause 16.4, we are not liable for indirect or consequential loss, including missed flights or onward connections, missed meetings or events, and loss of profit or business opportunity.
16.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or that of our suppliers, for gross negligence or wilful misconduct, or for any other liability that cannot lawfully be excluded or limited.
16.5 We are not liable for delay or failure to perform caused by traffic conditions, road closures, or the acts of third parties outside our control, provided we have acted with reasonable care. Journey times cannot be guaranteed.
17. Force majeure
17.1 A "Force Majeure Event" means any event beyond our reasonable control, including severe weather, natural disaster, fire, epidemic or public health measures, closure of airspace or an airport, strike or industrial action, civil unrest, terrorism, war, failure of public infrastructure, and acts or restrictions of public authorities.
17.2 We are not liable for any failure or delay in performing our obligations caused by a Force Majeure Event. Where a transfer cannot be provided for that reason, you may choose between a full refund and rebooking at no additional cost.
18. Complaints
18.1 If something goes wrong, please tell our representative or call the emergency number during the transfer so that we can put it right at the time.
18.2 Any complaint should be sent to concierge@terraturkeydmc.com within thirty days of the transfer. We will acknowledge it within 3 working days and respond substantively within 7 days.
19. Personal data
19.1 We process personal data in connection with your booking as data controller. How we do so, the legal bases we rely on, who receives the data, how long we keep it and what rights you have are explained in our Data Protection Notice.
20. Changes to these Terms
20.1 We may amend these Terms from time to time. The version that applies to your booking is the version published on the Booking Page when you made it, and which we sent to you with your confirmation. Amendments do not affect bookings already made.
21. If part of these Terms is invalid
21.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue to apply.
22. Governing law, jurisdiction and language
22.1 These Terms and any contract made under them are governed by Turkish law.
22.2 The courts and consumer arbitration committees of Istanbul have jurisdiction. This does not deprive you of the protection of any mandatory consumer protection rules of the country in which you are habitually resident.
23. Contact
23.1 Bookings and changes: concierge@terraturkeydmc.com. Payments and invoices: muhasebe@terraturkeydmc.com. Data protection requests: concierge@terraturkeydmc.com. On the day of your transfer: +90 540 002 5903 (call and WhatsApp).
© 2026 Terra Turkey DMC. All rights reserved. · Data Protection Notice